Terms of Service

Effective date: June 2026 Last updated: June 2026

1. Acceptance of Terms

By accessing dripatch.com or purchasing any Dripatch service, you agree to be bound by these Terms of Service. If you do not agree, do not use the website or any Dripatch service.

These Terms apply to all visitors, clients, and others who access or use Dripatch services. References to “you” or “client” mean the individual or business entity entering into an agreement with Dripatch. References to “we,” “us,” or “Dripatch” mean Dripatch and its team.

These Terms should be read alongside our Privacy Policy, which governs how we handle personal data.

2. Services Overview

Dripatch offers three core services:

Design Subscription — a fixed monthly subscription for ongoing graphic design, web design, UI/UX design, and related deliverables across Standard, Professional, and Agency tiers.

Social Autopilot — a done-for-you social media service covering content calendar creation, creative design, caption writing, hashtag research, and scheduling across Basic, Pro, and Premium tiers.

MVP Build — fixed-cost projects delivering designed and built software products, including no-code SaaS prototypes and custom web applications, scoped and priced through a discovery call.

Full scope details for each service are published on the relevant service pages at dripatch.com. In the event of any conflict between a service page and these Terms, these Terms govern.

3. Account Registration and Eligibility

To purchase a Design Subscription or Social Autopilot plan, you must create an account at dripatch.com. You agree to provide accurate, current, and complete information during registration and to keep that information updated.

You must be at least 18 years of age and have the authority to enter into binding contracts on behalf of yourself or your organisation. If you are registering on behalf of a business, you represent that you have the authority to bind that business to these Terms.

You are responsible for maintaining the confidentiality of your account credentials. Dripatch is not liable for any loss resulting from unauthorised access to your account.

4. Design Subscription: Specific Terms

4.1 Scope of Service

The Design Subscription covers the deliverable categories listed on the relevant tier page at dripatch.com/design-subscription/pricing at the time of purchase. Scope boundaries are tier-specific. Requests that fall outside the scope of your tier will be declined or require an upgrade.

4.2 Requests and Delivery

One active request is processed at a time on Standard. Two active requests are processed simultaneously on Professional and Agency. A request covers one deliverable scoped as a single task. Complex requests may be broken into sub-tasks at the discretion of the Dripatch team.

The 48-hour average delivery time is an operational benchmark, not a contractual guarantee. Delivery times may vary based on request complexity, revision requirements, and the completeness of the brief provided.

4.3 Revisions

Unlimited revisions means unlimited feedback rounds on any active request with no additional charge. A revision is any refinement of the original deliverable within the original brief. A request that changes the brief, scope, or direction significantly may be treated as a new request at the discretion of the Dripatch team.

4.4 Client Responsibilities

You agree to provide accurate and complete briefs, brand guidelines, copy, and reference materials before work begins. Delays resulting from incomplete or late-provided information are not attributable to Dripatch. Dripatch does not provide copywriting services. All copy to appear in design deliverables must be supplied and approved by the client before design begins.

4.5 Billing and Cancellation

Design Subscription plans are billed monthly in advance. You may pause or cancel your subscription at any time through your account dashboard. Cancellation takes effect at the end of the current billing cycle. No refunds are issued for the current billing cycle. Access to the service and the private Slack channel continues through the end of the paid period.

Pausing suspends billing for the following cycle. Active requests at the time of pausing are held until the subscription resumes.

5.1 Scope of Service

Social Autopilot covers content calendar creation, creative design to brand guidelines, caption writing, hashtag research, and scheduling for one social media channel as standard. Additional channels are available at the published add-on rate.

Social Autopilot does not include paid advertising management, community management, influencer campaign management, or account growth strategy.

5.2 Client Responsibilities and Approval

You are responsible for providing accurate brand guidelines, tone references, and any content restrictions before the first content calendar is created. You agree to review and approve each month’s content before it is scheduled. Dripatch will not schedule or publish content without your explicit approval.

You are responsible for ensuring that any third-party content, trademarks, or intellectual property included in briefs or reference material provided to Dripatch does not infringe on the rights of others. Dripatch is not liable for content published based on client-approved material.

5.3 Billing and Cancellation

Social Autopilot plans are billed monthly in advance. You may pause or cancel at any time. Cancellation takes effect at the end of the current billing cycle. No refunds are issued for the current billing cycle. Service continues through the end of the paid period.

6. MVP Build: Specific Terms

6.1 Discovery Call and Scope

All MVP Build projects begin with a free 30-minute discovery call. The output of the discovery call is a written scope document covering every screen, feature, and integration in the build, along with a fixed price. No work begins until the scope document is reviewed and signed by both parties.

6.2 Fixed Cost

The price agreed and documented at the discovery call is the price on the final invoice. Dripatch does not use hourly billing for MVP Build projects. Any work outside the agreed scope document is treated as a change order: scoped, priced, and agreed in writing by both parties before that work begins. Change orders do not alter the original fixed price for in-scope work.

6.3 Payment Terms

MVP Build projects are invoiced in milestone-based instalments. The milestone schedule is confirmed in the scope document. The first instalment, constituting the project deposit, is due before work begins. Subsequent instalments are due at the milestones specified in the scope document. Work does not proceed past any milestone until the corresponding instalment is received.

All invoices are payable within 7 calendar days of issue unless otherwise agreed in writing.

6.4 Cancellation and Mid-Project Termination

If you cancel an MVP Build project after work has begun:

The project deposit is non-refundable.
Work completed to the date of written cancellation notice is invoiced at the pro-rated value of the agreed milestone in which cancellation occurs.
Instalment payments for milestones not yet started are not charged.
All design files and code produced up to the cancellation date are delivered to the client upon receipt of the final outstanding invoice.

Cancellation must be submitted in writing to [email protected] to be effective.

6.5 Delivery and Production-Ready Definition

Dripatch delivers MVP Build projects in a production-ready state. Production-ready means the product is security-tested, fully deployed to a live environment, and documented with all code and design assets transferred to the client. Ongoing hosting fees, third-party API subscription costs, and post-launch maintenance beyond the defined handoff window are the responsibility of the client.

6.6 Scope Limitations

MVP Build covers web applications and SaaS products only. Dripatch does not build native iOS or Android applications.

7. Intellectual Property

7.1 Ownership of Deliverables

Upon receipt of full payment for a project or subscription period, Dripatch assigns to you all rights, title, and interest in the final approved deliverables produced for that project or period. This includes design files, code, and any other output delivered as part of the agreed scope.

For Design Subscription, ownership transfers to you for each deliverable upon approval and download.

7.2 Dripatch Retained Rights

Dripatch retains ownership of all preliminary work, drafts, concepts, and creative approaches that were not selected or approved by you. Dripatch also retains the right to use its own tools, frameworks, methodologies, and pre-existing intellectual property in delivering services.

7.3 Client-Provided Materials

You represent that you own or have the right to use all materials, content, trademarks, and intellectual property you provide to Dripatch as part of a brief or project. You grant Dripatch a limited licence to use those materials solely for the purpose of delivering the services you have purchased.

Dripatch is not responsible for any intellectual property infringement arising from content or direction provided by the client.

7.4 Portfolio and Marketing Rights

Dripatch will not display your project, brand, or any work produced for you in its portfolio, website, case studies, or marketing materials without your explicit prior written consent. To grant permission for portfolio use, contact [email protected].

8. Confidentiality

Dripatch treats all client-provided materials, briefs, brand assets, and business information as confidential. We will not disclose your confidential information to third parties except as required to deliver the services you have purchased, or as required by law.

This confidentiality obligation does not apply to information that is or becomes publicly available through no fault of Dripatch, information we already held before you provided it, or information we received independently from a third party without restriction.

If you require a separate Non-Disclosure Agreement before sharing sensitive information, contact [email protected] before sharing any confidential material.

9. Prohibited Uses

You agree not to use Dripatch services to produce content that:

Infringes the intellectual property rights of any third party
Is defamatory, fraudulent, or deceptive
Violates any applicable law or regulation
Promotes illegal activity
Contains malware, spyware, or harmful code

Dripatch reserves the right to decline or terminate any project or subscription where the requested work conflicts with these restrictions, without liability to the client.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Dripatch’s total liability to you for any claim arising out of or in connection with these Terms or any service shall not exceed the total fees paid by you to Dripatch in the three months immediately preceding the claim.

Dripatch is not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, loss of profits, loss of data, or loss of business opportunity, even if Dripatch has been advised of the possibility of such damages.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

11. Disclaimer of Warranties

Dripatch services are provided on an “as is” and “as available” basis. Dripatch makes no warranties, express or implied, regarding the services, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

Dripatch does not warrant that the services will be uninterrupted, error-free, or that specific results will be achieved. Delivery timeframes stated on the website are averages based on normal operating conditions.

12. Indemnification

You agree to indemnify, defend, and hold harmless Dripatch and its team from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in connection with your use of the services, your breach of these Terms, or your violation of any third-party rights.

13. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions.

Any dispute arising out of or in connection with these Terms or any Dripatch service shall be resolved first through good-faith negotiation. If the dispute is not resolved within 30 days of written notice, either party may pursue resolution through the courts of competent jurisdiction in Texas.

14. Force Majeure

Dripatch is not liable for any delay or failure to perform its obligations under these Terms where such delay or failure results from circumstances beyond its reasonable control, including but not limited to natural disasters, internet or infrastructure outages, government actions, or platform outages affecting third-party services Dripatch depends on.

15. Changes to These Terms

Dripatch may update these Terms from time to time. When changes are made, the updated version will be posted on this page with a revised effective date. For material changes, Dripatch will notify active subscribers by email at least 14 days before the changes take effect.

Continued use of any Dripatch service after updated Terms take effect constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must cancel your subscription before the effective date of the changes.

16. Termination

Dripatch reserves the right to suspend or terminate your access to any service, with or without notice, if you breach these Terms, engage in conduct that damages Dripatch or its clients, or fail to pay amounts owed.

Upon termination for cause, any outstanding balance is immediately due. Dripatch will deliver any completed work to you upon receipt of outstanding payment.

You may terminate your use of Dripatch services at any time in accordance with the cancellation terms set out in the relevant service sections above.

17. Entire Agreement

These Terms, together with the Privacy Policy and any written scope document or agreement signed in connection with an MVP Build project, constitute the entire agreement between you and Dripatch regarding the subject matter herein. They supersede all prior discussions, representations, and agreements between the parties.

If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force and effect.

18. Contact

For questions about these Terms or any Dripatch service:

Email: [email protected]

We aim to respond to all legal and contractual enquiries within 5 business days.

These Terms were last reviewed in June 2026.